Concierge

About us

Our vision to be Australia’s leading integrated resort operator is well underway! To help us succeed, we need motivated and inspiring people like you to join us in creating thrilling and memorable experiences for our guests.

The Star Entertainment Group owns and operates The Star Sydney, The Star Gold Coast and Treasury Brisbane. Each property boasts an array of restaurants, bars, entertainment, and hotels. Although each property is unique, we possess the same guest-centred ideology that drives what we do each and every day. There has never been a better time to join The Star Gold Coast team!

What we are looking for

We are currently looking for a passionate Concierge with in-depth knowledge of Concierge operations within a fast-paced, five-star environment to oversee operations and lead our fun & diverse team. The successful applicant for this role will need to be dynamic, well presented, pro-active to the needs of our guests, culturally sensitive and a real people person.

Key responsibilities in the role include but not limited to:

• Lead and motivate our Bell Desk team to continuously deliver five-star service in line with The Star's Service Culture
• Recruit, train and develop our team of 40 (including performance reviews)
• Coordinate daily operations and delegating tasks accordingly this includes (but not limited to) the arrival and departure of guests, delivery and collection of luggage, valet parking and retrieval of guest's vehicles
• Respond to guest feedback and proactively implementing processes to improve on guest experience
• Using your extensive knowledge of the CBD, tourist destinations, attractions and restaurant to assist guest reservations and bookings
• Creating exceptional service experiences that result in lasting memories
• Controlling costs through effective staffing levels

As the role is highly focused on guest experience, the successful candidate will be a leader who enjoys interacting with people with the goal being to achieve guest service excellence every day.

To be successful in this role you will have:

• Solid leadership experience in a 5-star luxury hotel environment, Concierge and/or Bell Captain is advantageous
• Have excellent knowledge of The Gold Coast, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, retail and much more
• Excellent communication, written and verbal
• Ability to work on a 7-day rotating roster
• Awareness and sensitivity to the concept of luxury and quality
• Possess a full driver’s license

Our perks

• Bringing your career to The Star Entertainment Group means you will join us on our planned growth trajectory to become Australia’s leading integrated resort company
• Discounts across award winning restaurants and accommodation
• Groupwide Diversity and Inclusion strategy
• Lifestyle discounts including gym memberships and dry-cleaning services
• Complimentary meal every day
• Parking on site at our Gold Coast property

Our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

Get in touch

If you think you’ve got what it takes, we want to talk to you! Click the link below and get in touch today.