Food & Beverage Supervisor

About us

Our vision to be Australia’s leading integrated resort operator is well underway! To help us succeed, we need motivated and inspiring people like you to join us in creating thrilling and memorable experiences for our guests.

The Star Entertainment Group owns and operates The Star Sydney, The Star Gold Coast and Treasury Brisbane. Each property boasts an array of restaurants, bars, entertainment, and hotels. Although each property is unique, we possess the same guest-centred ideology that drives what we do each and every day

There has never been a better time to join the Tower 1 development at The Star Gold Coast.

What we are looking for

We are currently looking for a passionate Food & Beverage Supervisor to join the leadership team at The Star Gold Coast. The successful applicant for this role will need to be dynamic, well presented, pro-active to the needs of our guests, culturally sensitive and a real people person. In this role you will be responsible for the day–to-day operation of this high-end restaurant with effective supervision of the team.

Key responsibilities in the role include but not limited to:

• Supervise team members and assist the Management Team complete all people planning requirements including recruitment, training and development and performance management of captains and team members.
• Monitor the quality of food and beverage service to ensure high standards are maintained at all times.
• Ensure levels of customer service provided in the venues at all times is professional, hospitable, timely, effective and efficient and meets customer’s needs, bringing complaints to the attention of the Venue Manager when required.
• Set specific daily performance objectives for all team members and supervise the service flow and performance standards within the outlet.
• Make recommendations to the Venue Manager that will assist in maximising revenue and minimise costs in order to meet company and division budgets.
• Assist the team by identifying operational training requirements, and the development and implementation of training programs within the outlet in accordance with departmental objectives and best practice.

To be successful in this role you will have:

• 2-3 years of supervisory experience within a premium bar/restaurant, or hotels
• Excellent verbal and written communication skills
• Tertiary qualifications in Hospitality desirable
• High level of personal grooming and professionalism
• Ability to speak a second language would be highly regarded but not necessary
• Accreditation in Responsible Service of Alcohol.
• Demonstrated ability in developing productive workplace relationships
• Flexibility and ability to work on a 24/7 rotational roster is a must
• Understanding of laws as they relate to the organisation, in particular, the Liquor Act, the Responsible Service of Alcohol program, Industrial Relations laws and WH&S laws.

Our perks

• Bringing your career to The Star Entertainment Group means you will join us on our planned growth trajectory to become Australia’s leading integrated resort company
• Discounts across award winning restaurants and accommodation
• Groupwide Diversity and Inclusion strategy
• Lifestyle discounts including gym memberships and dry-cleaning services
• Complimentary meal every day
• Parking on site at our Gold Coast property

Our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

Get in touch

If you think you’ve got what it takes, we want to talk to you! Click the link below and get in touch today.