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Banking & Financial Services
About The Role
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent, Full-Time opportunity (40 hours/week)
Journey Expert Transforming Customer Service Tribe
Our tribe aspires to empower our customers and bankers to thrive by anticipating their needs to deliver reliable and simple solutions.
As a Journey Expert in the Transforming Customer Service Tribe, you play a critical role in supporting the different functional areas of Customer Service Operations, as well as a number of Tribes and COEs through delivery of well-managed change. This includes optimising end-to-end customer journeys, refining business processes to align with capabilities of new technologies to maximise value, developing innovative solutions that enhance customer experience, and embedding process improvements to comply with regulatory obligations.
What will be in your toolkit?
Things that I am or strive to be:
About ANZ
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.
You may apply for this role by visiting ANZ Careers and search for reference number AUS128673.
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A member of our staff is ready to help you with any questions you may have.