Advocacy Officer

About the job
As an Advocacy Officer in Swinburne Student Life you will provide a comprehensive and professional service to Swinburne’s student body. You will be asked to demonstrate strong leadership, knowledge, experience and autonomous decision making. You will be highly motivated, have exceptional communication skills and be able to understand and interpret policies and procedures in a fast paced environment.

In this role you will conduct all the administrative and operational aspects of the Advocacy service for Swinburne Student Life including case management and promotion of services available by Advocacy. You will quickly find that organisational knowledge; judgement; independence and problem solving are important aspects of the role. As an Advocacy Officer you play an integral role in the delivery of quality customer service to students and Student Life outcomes and can see the real difference you make in the lives of students.

About you
To be successful in the role, you will have:

• A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.
• Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
• Demonstrated experience in assisting a culturally diverse client base in high stress and high pressure situations
• Excellent interpersonal skills and well developed communication skills, both written and oral, with the ability to negotiate and collaborate with a broad range of stakeholders.

A full list of the selection criteria is available within the position description

About Swinburne Student Life
Swinburne Student Life is responsible for overseeing the provision of a range of services to students of Swinburne University of Technology. These services include social and cultural activities, sports, clubs and societies, orientation, leadership development, volunteering, and independent advocacy. To find out more about us please visit the Swinburne Student Life website and the Swinburne Student Life portal.

Further information, contact & Support
To view the position description or to start an application click on ‘apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria outlined in the position description.

Please do not email or send paper applications, all applications must be submitted online.

For further information about the position, please contact Anna Boffa, Team Leader - Advocacy on 9214 5445 or via email studentlife@swin.edu.au.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact Jessie Macintyre, Director (Employee Experience) at inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au

Applications close at: 5pm, Sunday 25th April 2021

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