Banking & Financial Services
About The Role
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Full Time, Permanent
Note: Customer Service Operations are currently piloting remote first ways of working which will see most of us attend the office 1-2 times per month to take part in scheduled office-based activities.
The Business Governance Lead works closely with business stakeholders across Customer Lending Retail team and the broader Customer Service Operations Business Governance Function as a trusted advisor on business governance and assurance. They ensure effective process controls are embedded in our model and draw on their technical experience to enhance and evolve operational standards.
This role in particular is suitable for a candidate with previous Assurance and risk experience to ensure robust management of the Customer Lending Retail portfolio which mainly focuses on end-to-end Home Loan Operations (heavy focus on risk management associated with responsible lending and credit requirements, collateral management and extending to being a key stakeholder to support operational changes across the business).
Their key focus areas include:
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS141074.
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