Home Loans - Senior Business Assurance & Controls Expert


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type
  • Ability to take ownership and responsibility in assisting business leadership ensure their risk and compliance requirements are managed appropriately.
  • Strong understanding of ANZ’s operational risk framework, with previous experience in In Home Loan Operations
  • Build Risk Management capability across the business portfolio


About The Role

Role Location: 833 Collins Street, Docklands VIC 3008 

Role Type: Full Time, Permanent

Note: Customer Service Operations are currently piloting remote first ways of working which will see most of us attend the office 1-2 times per month to take part in scheduled office-based activities. 


The Business Governance Lead works closely with business stakeholders across Customer Lending Retail team and the broader Customer Service Operations Business Governance Function as a trusted advisor on business governance and assurance. They ensure effective process controls are embedded in our model and draw on their technical experience to enhance and evolve operational standards. 


This role in particular is suitable for a candidate with previous Assurance and risk experience to ensure robust management of the Customer Lending Retail portfolio which mainly focuses on end-to-end Home Loan Operations (heavy focus on risk management associated with responsible lending and credit requirements, collateral management and extending to being a key stakeholder to support operational changes across the business).


Their key focus areas include:

  • Ensure compliance with ANZ’s established risk management and compliance frameworks.
  • Identify and assist in active remediation of any gaps/uplift required to meet minimum requirements of relevant risk policies.
  • Develop and maintain a risk profile for the business portfolio and active contribution to the broader CSO risk profile as required.
  • Assisting in issue remediation and event reporting / gaps and improvement opportunities in relevant risk management activities for the business portfolio.
  • Maintaining a strong understanding of the external environment, legislative change and regulatory sentiment
  • Develop and deliver risk management capability uplift program across Customer Lending Retail.

    About You

    To grow and be successful in this role, you will ideally bring the following:


    • Ability to motivate business to view risk as part of everyone’s role and adapt to risk management in an autonomous working environment.
    • A proven ability to develop and implement effective operational risk management solutions, including the ability to identify key risks, risk causes and mitigants, controls and treatments.
    • An ability to analyse and synthesise what’s happening both externally and internally for emerging risks. This includes implementing legislative change and interpreting regulatory sentiment in the context of the business leadership.
    • Willingness to look at things differently, challenge the status quo and innovate to deliver better customer outcomes while satisfying operational risk requirements.
    • Strong stakeholder engagement skills and ability to build relationships and influence effectively.
    • Partner with operational areas to understand the business context and provide specialist guidance and support to create effective control environments.
    • Lead Business Unit and targeted Operational Risk Assessments and be able to identify risk metrics and lead Risk Forums.


    About ANZ

    At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


    We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


    A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.


    We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


    To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS141074.



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