Journey Expert


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Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Journey Expert

Role Type: Full-Time (Group 4.2 level)

Role Location: 833 Collins Street



The purpose of Business Lending Tribe is to make great business lending experiences possible for our Business Owner customers. Our aim is to provide our customers with simple, industry-leading business lending solutions, quickly, reliably and cost-effectively. We have a focus on improving Business Lending process and our systems risk management framework through the delivery of remediation actions. We are seeking a Journey Expert role to work within our Data Enablement squad to support change initiatives that relate to the overall Business Lending product, process, systems and risk management framework and perform the task of Scrum Master for the squad.


As a Journey Expert, you will be responsible for designing change management strategies that integrate the needs of our Tribe, Bankers and Customers and maximise business value. This requires a strong ability to solve complex problems using a range of techniques and will actively look to improve quality and provide practical processes and new ways to work that balance risk and outcomes and are innovative and progressive



For more information about what a day in the life of a Journey Expert looks like, check out  our Journey Expert persona or watch this animation to get an insight in to what a day in their life looks like.


Who are you?

  • A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community


What you bring to the Business Lending Tribe?

  • Demonstrable experience in one or more of the following areas: Business Implementation, Change Management, Business Analysis
  • Collaborative approach to problem solving with experience in influencing outcomes
  • Frontline/Operational experience preferred but not essential
  • Passionate about delivering exceptional customer & banker experiences
  • Affinity with coaching & empowering others towards the delivery of shared outcomes
  • Ability to quickly gather information on the progress of work and communicate this to key stakeholders.
  • Able to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses.
  • Ability to make decisions autonomously and communicate direction, rationale and outcomes clearly - bring people on the journey


Please click here for more information on core skills you would bring or grow in this role.


About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!


We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number AUS140806.


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