Employee Journey Expert (Organisational development), Culture & Engagement Squad


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Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type
  • Shape the Culture and Employee Experience at ANZ
  • Design and deliver key culture and engagement solutions and initiatives
  • Contribute to the delivery and execution of enterprise-wide programs of work

We currently have an exciting opportunity for an Employee Journey Expert to join the Culture and Engagement squad. You will be part of shaping the culture and employee experience at ANZ by designing and delivering impactful and commercial approaches to drive behavioural change, embed culture and foster a thriving, engaged workforce. 

At ANZ, we are committed to creating the right culture through strong leadership and engagement of our people, both across ANZ and within each division. We currently have multiple opportunities for people to join us to shape work that will support this commitment.

About Our Product Area

The Performance, Leadership, Culture and Engagement product area, in Talent and Culture, shape the culture so that everyone at ANZ can thrive.  We aim to do this by inspiring individuals, investing in leaders and empowering teams to succeed and grow. 

About the Culture and Engagement Squad

In the Culture and Engagement squad our focus is on defining and embedding the culture we need to achieve our purpose and strategy and energising our workforce through understanding and improving the employee experience at ANZ (EX).

Our priorities in culture include embedding our newly defined culture behaviours in people processes and systems and designing and delivering engaging initiatives to drive sustained cultural change. Our priorities within employee experience include the design and implementation of ANZ’s listening strategy and solutions so that we can better understand employee sentiment, perceptions and behaviours and translate insight to action.

About the role

This role is focused on culture and engagement initiatives across ANZ as part of our Talent and Culture function. The role is part of the Culture and Engagement squad in the PLACE (Performance, Leadership, Culture and Engagement) product area.

Role location: 839 Collins Street, Docklands VIC 3008 (may also be open to Sydney, Auckland, or Wellington)

Role Type: Permanent, Full-time

Working as part of a team, you will:

  • Play a leading role in the design and delivery of culture and engagement initiatives, from concept through to planning and implementation
  • Solve complex problems by drawing on your own and others’ skills, experience and expertise, leveraging data, and by researching, exploring and experimenting
  • Own and deliver pieces of work independently to a high standard and at pace, and deliver through others by creating shared clarity on the work
  • Build relationships, manage and influence stakeholders and balance conflicting stakeholder needs
  • Contribute to a thriving team, by fostering a positive, safe and supportive team environment, supporting others to build their capability and collaborating to achieve outcomes.

What essential skills and experience do I need for this Employee Journey Expert role?

  • Organisational development expertise, ideally with experience driving cultural and behavioural change
  • Demonstrated track record implementing people initiatives in large, complex organisations.
  • Consulting and delivery skills – strong ability to quantify problems, surface needs, scope, plan and deliver work while collaborating effectively with multiple stakeholder groups
  • Conceptual thinking, coupled with the ability to translate ideas into pragmatic, impactful solutions
  • Excellent facilitation and communication (written and verbal) skills.
  • Adaptability and ability to navigate and drive for outcomes in a complex, fast changing environment
  • Data savvy – able to draw on data for insight and to guide decision-making.

What are some of the other desirable skills and experience?

  • Expertise in areas such as: culture/cultural change, organisational behaviour, organisational psychology, employee research or employee experience
  • Communications and change experience
  • Agile, Design Thinking and Human Centred Design experience

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. 

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS141316.


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