Business Process Improvement Lead


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type
  • Join an organisation that supports diversity and equal opportunity employment 
  • Highly engaged culture aiming to support your development
  • Work for one of Australia's Big 4   

 About the role

Role Location: 833 Collins St, Docklands VIC 3008

Role Type: 12-month Fxed-term Opportunity 

We are seeking a Business Process Improvement Lead, to work on the delivery and implementation of a technology solution across Business Lending and Home Loans.  This role will involve working with a multi-disciplinary team to deliver a technology solution, and will involve significant stakeholder engagement across Business Lending and Home Loans.  We are looking for someone who can demonstrate significant process re-engineering and business improvement capabilities.

As a Business process improvement lead, you will

  • Rethink and redesign the way work is done to better support the organisation's mission to remove complexity, solve problems, improve efficiencies and reduce costs. 
  • Be responsible for quantifying current state process performance, identifying the key improvements required to improve performance and facilitating implementation of changes and assessment of benefits
  • Collaborate with stakeholders, bankers, customers and leverage data to
    • understand the e2e initiative through current state assessments and value stream mapping
    • Analysing & challenging current state securities practices, processes, controls & user experiences
    • Contributing to, updating and reviewing revised end-to-end user journeys and processes
    • Defining requirements & design for the Bank’s new securities management system
  • Leverage a “just enough analysis” approach, providing prioritized challenge areas and solution options to pursue, working collaboratively with squad team and seeking final prioritisation from product owner
  • Define and implement test and learn concepts to achieve maximum value.

 About You

  • Strong, demonstrated background in business process & data analysis, process documentation, customer journeys, value stream mapping & workshop facilitation
  • Proficient with process mapping tooling such as Signavio, Visio or Gliffy
  • Preferred understanding of security/collateral management practices, processes, controls & systems within Retail, Commercial or Institutional Banking value propositions
  • Knowledge and/or experience with Human Centred Design and/or Agile highly regarded
  • Lean Six Sigma experience - Black belt or Green Belt LSS highly regarded
  • Demonstrable Business Lending experience and comprehensive knowledge of Business Lending processes preferred (particularly with lending securities management)  

 About ANZ


At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.



    We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!


    We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

    To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number AUS141342.


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