Senior Change and Release Manager

About us 

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. 

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates. 

Senior Change & Release Manager

This is a pivotal role in facilitating operational changes and transitioning new or changed services into the production environment in a quality-controlled manner.

You will be responsible for ensuring that the impact of new or changed IT services and projects are handled in an effective way to ensure the delivery of desired business outcomes across our complex University IT environment.

You will lead and manage change and release BAU activities, and work with ITS teams to ensure that the change and release processes are rigorous, efficient and effective.

To do this you will uplift the current Change Process and create and develop a Change Management Dashboard. You will develop and provide all necessary training in conjunction with Configuration Management. You will work with the Business and ITS support teams and implement Release Management.

What does the role look like?

• Act as owner of the Change & Release Management Business Rules and Processes.
• Lead, develop, implement and maintain standards and procedures of Change & Release Management.
• Convene the Change Advisory Boards (CABs), authorise changes and ensure all outcomes are actioned, monitored and reported.
• Ensure that the integrity of all IT system environments is maintained by ensuring release and change processes are followed by projects, development and support teams throughout the release cycle.
• Produce quality criteria that a release or change must satisfy prior to being released into production; includes testing, risk management and security requirements.
• Manage transitions between development, test and production environments, working closely with Service Desk and Operational Managers to ensure sufficient support, training and documentation is handed over.
• Ensure that non-functional requirements are taken into consideration for delivery, monitoring, backup, restore and service continuity (DR).
• Ensure that requirements for configuration management is included into the Configuration Management Database (CMDB).
• Build strong relationships! We are a highly collaborative and supportive organisation. ms.
• Promote awareness of the benefits and responsibilities of the Change & Release processes to both staff and university stakeholders.

 We want to talk to you if you have:

• Expert knowledge of ITIL Change & Release Management
• Demonstrable experience in the development, implementation and management of ITIL Change and Release Management processes in a large complex technology environment.
• ITIL v3 certification.
• Proven track record in building successful relationships with stakeholders across all levels, and across business and technology areas, including project stakeholders.
• Experienced leadership and management of multi-functional technology specialists.
• Well-developed negotiation skills and the ability to influence outcomes.
• Sound facilitation skills, and the ability to work well under pressure.
• Ability to present to professional peers and work closely with Senior and Executive Management groups across the University.
• Process orientation and a commitment to continual improvement.

Apply? 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below. For more information or a confidential chat please contact Margaret Cook Senior Talent Advisor on (03) 9925 9092 or Margaret.cook@rmit.edu.au

 Senior Change & Release Manager PD.docx

Culture 

Our Values inspire us, wherever we are in the world, and guide how we live and work together. 

Imagination. Agility. Courage. Passion. Impact. Inclusion. 

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.  

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. 

Bring Your Whole Self to Work 

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.  

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins. 

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples. 

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. 

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/ 

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant. 

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au