System Technical Lead - ServiceNow

At Uniting we believe in taking real steps to make the world a better place. we work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve.

We are bold, imaginative, respectful, and compassionate.

About the Role:

This role is responsible for bringing strong in-house capabilities in the areas of ServiceNow Development, integration and platform administration.  The person will be involved in end-to-end design and development of solutions aligning to key service delivery outcomes and objectives and the Uniting NSW.ACT ITSC technology roadmap.

Key Responsibilities:

• Providing analysis of relevant research and operational information and assisting managers to evaluate and integrate the information they receive.
• Conducting specialised studies as required, providing insights into the operation of the team and the organisation.
• Coordinating and maintaining team management systems and ensuring relevant information is input on a consistent and regular basis.

Key Accountabilities:

• Manage System release (in alignment with IT systems release policy e.g. CAB approval) and communications with Service Desk & Squad.
• BAU Support (include reviewing incidents) and Co-ordinate with Squad Lead for patch fixes.
• Responsible for the technical relationship and engagement with ServiceNow vendor.
• Responsible for contract, license management and related budget.

Qualifications and attributes:  

• Bachelor qualification in a relevant field or equivalent experience
• Leadership skills or experience
• Demonstrates solid professional experience in medium to large organisations
• Experience in engaging stakeholders and developing relationships
• Ability to operate autonomously as well as collaboratively in a team environment
• Experience in the leading, mentoring and guidance of senior/junior developers

Employment with Uniting is subject to satisfactory background checks which may include a national Police check, working with children check, working with vulnerable people check and reference checks.

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.\