Journey Expert - Merchant Pricing

Journey Expert – Payments & Merchant Services

(Pricing)

Role type: Permanent, full-time

Role location: 833 Collins Street with minimum 2 days per week in the office

The purpose of the Tribe is to make, simple, industry-leading ways for customers to send and receive payments, quickly, reliably and cost-effectively.

As a Journey Expert, you will be optimising existing end-to-end merchant journeys across the value chain and improving the customer experience by devising innovative solutions and services. 

Working in the squad, you’ll be designing and delivering pricing strategies, supporting merchants to make the most cost effective routing choices and completing regular monitoring to ensure simple, effective banking solutions. You will be managing pricing changes from end to end ensuring well-managed sustainable solutions are delivered. Within the squad, you’ll be the role model for ensuring that propositions are compliant, responsible and compelling for our current and future merchants.

Who are you?

•       A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

•       The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

•       Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

•       Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

•       Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

•       A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

•       Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What might be in your toolkit?

•       Knowledge about ANZ merchant products, processes and systems. You may have worked in roles such as operations, frontline, assurance/risk, business analysis, change management – there is a preference for previous product management experience

•       Value chain management - with experience in explaining and working through complex issues with senior stakeholders

•       Compliance & risk management – you build sustainable solutions that protect stakeholders and customers, and proactively address risks by making improvements in the bank’s overall risk and control environment

•       Commercial acumen – you have awareness and know how and what impacts the profit and loss of a business balancing risk and reward, understanding the drivers and taking action to achieve sustainable growth

How you contribute to the ANZ culture (Our Ways of Leading)?

•       Be Curious - I create a learning environment by modelling, encouraging and rewarding curiosity and purposeful experimentation

•       Create Shared Clarity – I bring people on the journey, creating a shared understanding of our context, purpose, goals and progress. Even when it’s ambiguous, I create focus and enough certainty to deliver and succeed

•       Connect with Empathy - I listen to, care about and connect personally with people, striving to put myself in their shoes. I have courageous conversations with empathy, which help everyone move forward

•       Empower People – I give people the space and confidence to think, decide and act with autonomy, and trust that they can deliver exceptional things with support and encouragement, grow and be ready for a future that is constantly changing. I challenge myself to do the same

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS130117).

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