Prospective Student Officer

• Full-time, ongoing position at an award-winning employer of choice
• Salary Level HEW 5 ($69,143) + 17% Superannuation and Flexible Working Arrangements
• Based at RMIT’s bustling City campus, bring your sales & customer experience skills into a highly dynamic team

About us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the Role

As a member of the Study@RMIT team you will serve as first point of contact for all prospective international and domestic students enquiring about studying at RMIT University. You will partake in meaningful sales conversations, unearthing the motivations and needs of customers in order to tailor a solution to meet their study needs.

You will work across multiple inbound and outbound channels including Phone, Live Chat, Email and Face to Face, building strong relationships across various internal and external stakeholders, and capture key insights from your conversation to better understand and inform future recruitment strategy and product offerings.

Your Responsibilities

• Be the first point of contact for prospective domestic and international students and engage in sales-based conversations in order to convert prospects into applications and enrolments.
• Provide professional and accurate information via multiple channels such as Phone, Email, Live Chat and Face to Face
• Participate in outbound sales campaigns to proactively drive RMIT applications.
• Ensure a high level of customer service is maintained and important metrics are met
• Maintain an accurate CRM database (Salesforce) of all enquiries, facilitation ongoing data collection, analysis and reporting.

About you:

• Demonstrated experience in sales and service contact centre environment
  (higher education would be advantageous)
• Outstanding communication and problem-solving skills, coupled with the ability to deal with a diverse range of customers from various background and levels
• Exposure to working with CRM systems and MS Office Suite, including compiling basic reports, along with being able to use multiple systems simultaneously
• Ability to speak multiple languages would be advantageous but not essential (Mandarin, Malay, Bahasa Indonesia and/or Hindi)

In this role, there is a requirement to occasionally work after hours. In addition, you will also be required to work a few weekends per year on key dates within RMIT’s calendar, such as Open Day (notice will be given in advance).

Qualifications:

A relevant qualification and relevant experience, or an equivalent experience.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

 PD - Prospective Student Officer.pdf

Applications close on Friday 21st May at 11:55pm.

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au