Senior Manager Development & Capability **INTERNAL APPLICANTS ONLY**

Internal Opportunity!!

About us

We encourage our team members to harness their natural strengths and interests and explore diverse roles via a multitude of career paths. We are hoping to fill this role internally and welcome applications from current team members.

About the role

As the Senior Manager Development & Capability, you will play a key role in guest experience delivery and team engagement for Table Games. You will monitor and maintain the departments’ accountability to deliver upon our promise of guest excellence and engage with stakeholders to drive continuous improvement through training and development programs. You will directly lead a small team of Development & Capability Coordinators in maintaining the internal Gaming accreditation process and supporting career development contingent upon competencies and work performance. Additionally, you will proactively work with P&P and the Table Games leadership to support career pathways, retain talent, and drive and embed leadership capabilities whilst actively supporting The Star’s diversity and inclusion values and initiatives. Your strong commitment to having an engaged Table Games team, will shape collaborations with Senior Manager Table Games and Workforce Planning to proactively manage operational requirements with sustainable shift rosters to maximise team engagement and minimise absenteeism. Furthermore, you understand that engagement is also borne through positive culture activities and you will actively seek and promote recognition and reward opportunities to spotlight positive leadership behaviours and capability in the Gaming team.

About you

To be considered for the role, you will be able to demonstrate the following skills and attributes:

• Critical thinking and problem solving
• Operational decision making
• Ability to build a guest focused culture, including guest relationships and loyalty
• Demonstrated ability to influence, lead and facilitate change
• Commitment to developing others
• Cross cultural awareness
• Minimum of 8 years’ experience in a Senior Gaming Leadership role
• Demonstrated ability in controlling labour costs and operating expenses
• Exposure to Gaming systems
• Understanding of Casino rules and regulations, as well as relevant statutory and reporting requirements
• Excellent verbal and written communication skills
• Tertiary degree of a relevant discipline desirable

About our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.  

If you are ready for an opportunity to build upon your leadership and management skills within Table Games operations, please click on the link below and apply today.