Guest Service Agent

Our vision to be Australia’s leading integrated resort operator is well underway! The Star Gold Coast is a busy and complex environment, with the expansion of our new tower Hotel which is opening this November.

The Star, Gold Coast is committed to creating a diverse environment and is proud to be an equal opportunity employer. In exchange for your commitment and dedication you will be provided with unrivalled benefits including laundered uniforms, meal on shift, advanced rostering and many other advantages that come with working at world-class integrated resort. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs. 

A great opportunity has arisen to join our new Hotel team at The Star Gold Coast as a Guest Service Agent. In this role you will deliver outstanding service to our guests during the evenings and overnight hours. You will also be a support to the Night Manager to ensure smooth running of operations over night and to provide leadership during annual or sick leave.  

We are specifically looking for people who have:

• Extensive guest service experience in Front Office with night audit experience highly regarded.
• Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio- highly regarded)
• A high level of proficiency with Microsoft Office (Word/Excel/Access)
• The ability to speak a second language (highly regarded but not essential)
• Sound knowledge of the local area and surrounds
• Outstanding presentation and communication skills
• Flexibility to work across a night roster from 11pm - 7:30am 

Our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

Are you in? Apply today!