Reservations Services Agent

About the Company

The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

About the Role

We are seeking a Reservations Services Agents who will be the ambassador for The Star award-wining restaurants and luxury 5-Star Hotels across three properties. Being the voice and first point in contact for our guest, you are responsible for an impeccable and prompt delivery of memorable thrilling guest service.

What will my day look like as Reservations Service Agent?

• Demonstrate knowledge of The Star three property outlets and promote the quality products of TSEG
• Assist with guest reservations and general enquiries.
• Responding to written correspondence in a professional and timely manner, and delegating to internal stakeholders within the business to resolve guest feedback
• Provide anticipatory service and seek for opportunities to creatively upsell rooms and cross-sell alternative outlets
• Resolving customer queries with diplomacy and tact
• Build rapport with guest and closely liaise with different departments to create a memorable guest experience

Who we are looking for?

• Solid experience delivering exceptional customer service skills and demonstrating outstanding language skills, in a similar role within 5-star hotel industry or at reputable luxury brand. (preferred)
• Previous knowledge and experience in using Opera system is ideal
• Display strong communication skills verbal and non verbal, problem-solving skills and attention to detail
• Sales driven with the ability to meet KPI targets
• Ability to speak an Asian Dialect (e.g. Cantonese, Mandarin, Vietnamese and/or Korean) will be highly regarded

Benefits of working at The Star

• Free light rail from Central to The Star
• Discounted parking onsite
• Paid penalty rates
• Free meals on shift
• Career development
• Outlet discounts across The Star Entertainment Group

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.