Senior Coordinator Student Lifecycle

Senior Coordinator, Student Lifecycle

• Full-time, Fixed term position until August 2022
• Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements 
• Based at the City, but may be required to work and/or be based at other campuses of the University

About us 

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. 

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates. 

Culture 

Our Values inspire us, wherever we are in the world, and guide how we live and work together. 

Imagination. Agility. Courage. Passion. Impact. Inclusion. 

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.  

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. 

About the role/College 

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

• lead in practice-based learning
• empower learners for the future of work
• engage industry and community at scale
• grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

Planning and Resources

Our planning and resources function puts the student at the centre of our thinking through a precinct-based approach that delivers the right support where it is needed most. This enables us to deliver a consistent student and staff experience with differentiation between whole of college services and bespoke units or functions.

The Senior Coordinator, CBD, Carlton, Brunswick & Bundoora Student Lifecycle will lead a team that will provide administrative support to the student lifecycle from enrolment to graduation, including the provision of timely and accurate advice to students and Learning & Teaching (L&T) staff. They will allocate resource in staffing to support student enquiries as well as be responsible for meeting service level agreements for enrolments, advice to students, and student progression.

The role will be a key resource in interfacing with Delivery Operations and L&T Delivery and they will manage the student support workflow for each industry grouping and meet their requirements. The role is expected to establish and maintain an inclusive student-centric service culture across the teams and contribute to cultural and work practice changes that promote an effective team working environment and a commitment to the provision of high quality customer service.

About you 

The successful candidate will have:

• Demonstrated excellent oral and written communication skills to interact with a diverse range of individuals, cultures and complex situations.
• Proven skills and experience in successfully leading, motivating and managing a team that manage a high volume of queries and issues, and foster a strong commitment to high level customer service.
• Proven high level administrative skills preferably with experience in the tertiary sector.
• Demonstrated ability to simultaneously manage complex tasks with a commitment to meeting strict deadlines.
• High level computer skills with experience using the full Microsoft suite, databases and Customer Relationship Management (CRM) software.
• Demonstrated pro-active approach to short and long term planning, organisational and project management.

Please Note: Appointment to this position is subject to passing a Working with Children Check. 

Bring Your Whole Self to Work 

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.  

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins. 

To?Apply? 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below. 

 PD - Senior Coordinator, Student Services.pdf

Applications close on 6th of June 2021. 

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. 

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

 

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/ 

 

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant. 

 

 

 

 

 

 

 

 

 

 

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au