Customer Resolution Facilitator

• Delivery of quality, multi-channel learning programs and initiatives leading to behaviour change and job readiness in line with strategic business priorities
• Develop and maintain learning resources using a range of technologies and in line with retail learning standards
• Identify improvement opportunities and develops continuous improvement focus across the team

About The Role
Role Location: Flexible 
Role Type: 12 month fixed-term opportunity, Full-time

As a Customer Resolution Facilitator, you are responsible for the quality delivery of Customer Resolutions induction programs and initiatives through a range of delivery modes including face-to-face and virtually, resulting in effective behaviour change, job readiness and tangible business-based outcomes (80% of the time). You are responsible for identifying improvements to learning programs and initiatives, completing maintenance to program materials as required and supporting the design and development of new learning and change solutions utilising a range of mediums (20% of the time). 

About You
To grow and be successful in this role, you will ideally bring the following:

•    Strong facilitation skills, ideally Certificate IV in Training and Assessment
•    Experience with instructional design and development of learning (desired)
•    Demonstrated ability to deliver learning through a variety of mediums
•    Leading self and others through change
•    Strong customer focus

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS142442.

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