Head of Customer Monitoring and Detection

• Design, develop and implement solutions to improve the efficacy of AML detection and customer risk rating solutions.
• Career progressing opportunity
• Contribute to ANZ Purpose and Strategy

About The Role

Role Location: 833 Collins Street Docklands, however, other locations may be considered for the right candidate.

Role Type: Permanent, Full-time

Financial Crime Threat Management (FCTM) strives to protect our business and communities against financial crime threats. FCTM utilise customer data and intelligence to detect, investigate and escalate potentially suspicious activity such as money laundering, financing of terrorism, and activity involving sanctioned parties. FCTM specialists work within the Financial Crime Portfolio to support businesses across the group in complying with financial crime regulatory obligations.

You will be responsible for assessing and coordinating financial crime filtering solutions to enhance detection capabilities and quality of alerts generated, with a focus on solutions for AML Transaction Monitoring and Customer Risk Rating / Monitoring. You will work closely with other teams in Financial Crime to identify changes to improve detection coverage and design solutions to achieve these improvements based on inputs including typology reports, intelligence findings and risk assessments.

Development and implementation of new solutions, and utilising advanced data techniques is another responsibility of this role to improve the quality of outputs and timeliness of identification of potentially suspicious activity. The role will also be responsible for documenting the linkage between risk, coverage and detection and enhancing solutions and processes to monitor the operations of the filters to confirm that they are operating as required.

Your key priorities and responsibilities include:

• Develop and maintain documentation to demonstrate linkage between Financial Crime risks, coverage requirements and detection solutions.
• Develop and maintain solutions and documentation in accordance with defined processes and Model Validation requirements.
• Monitor implementation of delivery against expected service level agreements and turnaround times.
• Review inputs (risk assessments, typology reports, intelligence findings, operational outcomes and findings, audit reports, KRIs and management information) to identify and prioritise improvements to financial crime detection systems, with specific focus on AML Transaction Monitoring and Customer Risk scoring / monitoring solutions.
• Enhance reporting and insights into operation of the Financial Crime detection solutions to improve performance of the filters.
• Design, develop and implement solutions to improve the efficacy of AML detection and customer risk rating solutions.
• Identify new/improved methods of detection to address coverage requirements, utilising advanced data techniques and provide input into longer term strategy for improving coverage and detection of Financial Crime.
• Implement solutions to improve quality of output (investigations) from filtering solutions, reducing operational losses to increase operational resilience and reduce risk.
• Help achieve ongoing compliance to avoid regulatory penalties.
• Maintain and build relationships within the Financial Crime Portfolio, feature and platform delivery squads for AML platforms and operations stakeholders.
• Actively assist staff in developing new skills / capabilities, cross-skilling in List-Based Detection and Filter Validation, demonstrating a growth mindset.
• Participate in succession planning for FCTM and maintain succession and growth plans for Direct Reports.
• Influence – contribute to design and development of strategic future ready solutions and encourage testing and adoption of new methods of detection
• Assist in external / internal audits and reviews, maintenance of solution documentation and extend ongoing Program Validation artefacts and with execution of Intelligence and Operational Capability developed solutions.

About You

To grow and be successful in this role, you will ideally bring the following:

• Experience in Financial Crime/ Regulatory/ Compliance and or financial systems, with experience dealing with Auditors and Regulators.  
• Deep understanding and awareness of statistical and data concepts experience in application in a financial crime context.
• Strong written and verbal communication skills with the ability to communicate complex issues in a clear and succinct manner to non-technical persons.    
• Appropriate university degree in Quantitative discipline supported by practical application of knowledge in industry (Economics/Statistics/ Information Technology)
• Able to manage priorities and conflicting issues in a professional manner, including strong influencing skills          
• Advanced data management / manipulation skills – Excel, SQL, SAS, Python, Machine Learning and experience in technology and process governance requirements in deploying technology solutions.

About ANZ

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued. 

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow. 

We ask our leaders to practice daily leadership behaviours – things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. If you are a candidate with a disability, let us know how we can provide you with additional support.

We know many of our roles can be done outside the ANZ workplace so people in these roles can choose to blend working from an ANZ location and working from home.

Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS142811.

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