Banking & Financial Services
About The Role
Role Location: Melbourne Australia
Role Type: 12 month Secondment, Full Time (1 Roles Available)
As a Trade Remediation Manager, you will be responsible for leading a Trade & Supply Chains customer remediation project potentially spanning all ANZ geographies. Remediation projects will primarily have a focus on reviewing ANZ Standard & Tailored Customer Documentation applied across the Trade Product suite (eg. Letters of Offer, Facility Agreements, Trade Terms etc.) to identify misalignments between specific terms & conditions relative to operational processes, alignment of documentation to ANZ policies, and also assess whether there has been any financial detriment to customers.
This role will be responsible for leading & directing a team of up to five trade remediation officers. It will require engagement with stakeholders across TSC Product, Sales, Legal and Operations to assess the extent of identified issues and specific customers impacted. You will support the overall execution of TSCs remediation project by ensuring that any irregularities identified during the document review process are appropriate remediated. You will also help drive changes to our documentation and/or processes to ensure full alignment with relevant terms & conditions. The role will require a high degree of initiative with respect to stakeholder engagement and independent execution of sub-streams within the overall project.
This role will report into the Associate Director Change & Commercialisation (TB - Product Central).
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS133343.
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