Agile Business Analyst - Customer Interactions


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Business Analyst – customer interactions 

Your mission
Use your customer centric BA skills to help design customer interactions and experiences that will eventually reach millions (millions!) of people. It’s the perfect time to join the program of work as we ideate and design how we help our customers with their financial well-being. 

What will you day look like?
Embedded in the Get Help and Give Feedback Value Stream, you’ll help identify and design how we connect with our customers. Video? Chat? Face to face? AR? VR? We haven't built it yet! And how does that convert into epics and stories. 

  • Uncover dependencies, validate boundaries and sequence/map user stories
  • Collaborate with technology, projects, customer journey teams to collate business requirements 
  • Leverage tools for optimal collaboration and knowledge sharing
  • Identify opportunities for continuous improvement 
  • Optimise workflows and traceability to ensure what the squads are doing relate back to the bigger picture

What will be in your toolkit?
This is a great job for an experienced BA who wants to be involved in the creative process, building something from nothing.  You’ve got a delivery, UX / CX lens and you place the customer at the heart of everything you do. 

  • Extensive experience working within cross-functional, agile or continuous delivery teams
  • You know how to gather and translate requirements into user stories and acceptance criteria 
  • A ‘test & learn’ mindset, encouraging best practices across squads around reviews, quality and documentation
  • Perhaps you’ve worked with chat / call centre / mobile apps or other customer facing technology and experiences
  • Ability to explore needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code AUS132660 

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