Journey Expert – Marketing and Strategy


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Closing Date

Banking & Financial Services

Vacancy Type
Work type

Journey Expert – Marketing and Strategy


The PACE tribeÂ’s mission is to deliver whole-of-customer and whole-of-bank strategic insight, propositions and engagements, leveraging our unique partnerships including Visa, Qantas and our digital wallets partners.

As a PACE Marketing & Strategy Journey Expert in the Tempo squad, youÂ’ll work in a cross-functional digital wallets squad that encompasses strategy, planning, change management and delivery. YouÂ’ll be responsible for developing and delivering our marketing strategy and plan to attract and nurture active wallet users through largely data-led comms strategies.

YouÂ’re a strategic marketer with proven data-driven campaigns experience. WeÂ’re looking someone who can identify insights by leveraging market and customer data, who brings strategic capability to build and optimize digital wallets customer journeys, and who identifies and executes best-practice opportunities to deliver great customer outcomes and optimise return on marketing investment. YouÂ’ll be customer-obsessed, action-oriented, and adept at collaborating with stakeholders and partners including across AR&C and Digital as well as all the usual marketing stakeholders.

Who are you?

  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills. ItÂ’ not about being a hero – youÂ’d rather jump in and contribute to the successful delivery of the teamÂ’s mission
  • The customerÂ’s biggest fan – You thirst for better understanding our customers, and youÂ’re relentless in defining the problem and developing solutions through their eyes
  • Comfortable being uncomfortable – YouÂ’re comfortable with uncertainty and manage yourself effectively through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and otherÂ’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What you bring to the role

Relevant experience in strategic marketing and proposition development and delivery, with a track record in:

  • spotting the gaps – you love to analyse data, draw insights and think laterally and creatively to identify opportunities and solve problems
  • propositions – you identify desirable, feasible and viable propositions and implement them to achieve customer and business objectives
  • experimenting – you isolate whatÂ’s important, problem-solve, and find ways to learn fast
  • data-led - you spot the angles and use marketing levers effectively and distinctively for some serious ROI
  • efficient delivery – you plan, make things happen, document and communicate
  • collaboration – you reach outcomes with internal and external stakeholders
  • high energy – you juggle competing priorities in a fast paced, demanding environment
  • loving to learn – youÂ’re curious and interested to grow yourself and those around you.

This is a Permanent, Full-time role. 

Location: 833 Collins St, Docklands VIC 3008


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit  

You may apply for this role by visiting ANZ Careers and search for reference number AUS130005.



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