Senior Payment Specialist - Service Desk

• Build your career your way
• An innovative, flexible and collaborative work environment
• Career progressing opportunity

About the Role

Role Location: Melbourne- 75 Dorcas Street, South Melbourne

Role Type: 3 (Three) Permanent, Full time vacancies

Shift Schedule: 11AM - 8PM AEST and 12:00PM - 9:00PM AEDST

This role will support the real time management of incoming and outgoing calls through Asia Vostro Service Desk and Cross Boarder / Domestic investigations.  The incumbent of this role is required to speak fluent Mandarin and Cantonese to support Asia Vostro Clients.

This role requires sound payment processing knowledge, sanctions / AML understanding and strong customer interaction skills.  Attention to detail and a desire for process improvement are also key attributes.  This role requires the incumbent to communicate with ANZ Customers by phone.

About You

To grow and be successful in this role, you will ideally bring the following:

• Excellent communication skills in written and oral English
• Fluent in Mandarin and Cantonese speaking
• Strong knowledge of Banking operations, instruments and processes
• Proven ability to work in a team and proactively contribute ideas to continuously improve team performance
• Good knowledge of relevant computer systems and applications
• Concern for Quality and Standards
• Customer focus
• Flexibility & Adaptability

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS134173.