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Banking & Financial Services
About the Role
Role Location: Melbourne- 75 Dorcas Street, South Melbourne
Role Type: 3 (Three) Permanent, Full time vacancies
Shift Schedule: 11AM - 8PM AEST and 12:00PM - 9:00PM AEDST
This role will support the real time management of incoming and outgoing calls through Asia Vostro Service Desk and Cross Boarder / Domestic investigations. The incumbent of this role is required to speak fluent Mandarin and Cantonese to support Asia Vostro Clients.
This role requires sound payment processing knowledge, sanctions / AML understanding and strong customer interaction skills. Attention to detail and a desire for process improvement are also key attributes. This role requires the incumbent to communicate with ANZ Customers by phone.
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS134173.
Ensure that your online CV is up to date as employers are always searching our online CV database of candidates.
A member of our staff is ready to help you with any questions you may have.