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Banking & Financial Services

Vacancy Type
Work type
  • Build your career your way
  • An innovative, flexible and collaborative work environment
  • Career progressing opportunity


About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full-time opportunity (40 hours/week)


The Forecaster role assists with the design of a robust framework for capacity planning and forecasting that will be implemented by the various lines of business supported, to ensure effective decisions can be made, to improve service delivery performance for our customers by driving active operations management and control capability, underpinned by effective longer term planning, analytics and contingency planning. 

The role is responsible for ensuring the defined principles, tools, templates and practices significantly uplift our standards around controlling our operation on an intra-day, day/week, week/month, month/quarter and longer time horizons.  The toolset developed needs to be designed so that it is accessible to all levels of leadership from Team Leaders to Executives and drives proactive decision making around operational control and the need to balance critical business performance objectives of quality, service, cost and risk. The framework will build on the success of ATOM and our current forecasting capability to devolve more responsibility to the operational leaders at the same time raise the bar in terms of forecast accuracy, resource flexibility, range-response modelling, multi-location planning, volume volatility, queuing models, intra-day resource optimisation and driving the embedment of optimal operational behaviours and disciplines.

The role is expected to challenge the way things are done to identify ways to improve the value that existing processes deliver to the business.  They are proactive roles, both in identifying opportunities and driving improvements to key business processes and technologies, and in collaborating with stakeholders in the business to implement change and improve the customer experience.


A Day in the Life...Everyday will be different but some of the key things you will do are:

  • Ensure the defined principles, tools, templates and practices significantly uplift our standards around controlling our operation on an intra-day, day/week, week/month, month/quarter and longer time horizons
  • Advise and/or coach the business in capacity management decision making
  • Assist in the day-to-day management of a team of capacity planning and forecasting stream leads
  • Balance and coordinate workload and support across the wider Australian Operations


About You

To be successful in this role, will ideally bring the following:

  • Proven ability in undertaking complex analysis using sophisticated processes and evaluating outcomes. Drawing essential links between disparate data. High level of competency of Excel and other data manipulation tools required.
  • Sound knowledge of capacity planing and forecasting at a strategic and practical day-to-day level.  Deep knowledge of ATOM and statistical forecasting techniques and the relevant management actions based on the analysis.
  • Excellent stakeholder management and engagement skills.
  • Excellent problem solving skills using data to support recommendations and escalations.
  • Places a strong emphasis on accuracy and quality.
  • Demonstrated capability in understanding and executing all aspects of operational control, loading, scheduling and sequencing.
  • Professional maturity to drive continuous change.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS132332.

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