Journey Expert NPP COE

• Strong Analytical skills
• Ability to see broader picture and have a Strategic Mindset
• Investment and Financial Management 
• Be adaptable and demonstrate new ways of working and leading

About The Role

Role Location: 839 Collins Street, Melbourne

Role Type: Permanent, Full-time

As a Journey Expert you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience across the Tribe by optimising existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions within Group Payments.

About Group Payments Tribe

Mission is to Transform Payments by fortifying existing platforms, simplifying and standardizing processes and technology and by enabling our business through reusable end to end services. 

Focus: 

• Domestic, Cross Border and Enterprise Payments and Transaction Processing
• Common and reusable end-to-end platform-based services to drive ANZ business areas outcomes towards delivering payments innovation and customer focused solutions
• Developing the Groups’ Payments platform strategy (fortification, standardisation, reuse, connectivity, interoperability, API, enhanced service and data distribution) that will support the enterprise and our partners

About You

To grow and be successful in this role, you will ideally bring the Group Payments Tribe:

• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
• An end-to-end appreciation of the customer journeys your tribe / tech area will be working on (desired, but not mandatory)
• A desire to optimise customer journeys and experiences and ensure strong collaboration across ANZ industry representatives
• Experience in Governance of industry communications and socialization of ANZ position with stakeholders
• Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Learning & Facilitation, Change Management / Implementation, Business Process Architecture, Performance excellence, Assurance
• Pasion for Change management activities like complete change management documentation, coms, training, update of knowhow guides, collateral reviews, Max updates
• Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
• Domain or segment knowledge relevant to the tech area / tribe you are interested in joining (desired, but not mandatory)
• Extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
• Team culture, energy building and agile ceremonies.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS130942.