Journey Expert (Business Analyst) Home Loans Tribe
About The Role
Role Location: Melbourne
Role Type: Permanent, Full-time
The purpose of the Home Loans Tribe is to make great Home Loan experiences possible by reliably providing easy to use products and services. Were passionate about simplicity and meeting the needs of our customers today, while innovating to delight them tomorrow.
Our scope is the design, manufacture and management of a simple range of home loan products to bring the customer proposition to life.
As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions.
Who are you?
- A team player You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the teams mission
- The customers biggest fan You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
- Comfortable being uncomfortable You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
- Continuous improvement junkie You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
- Committed to your own and others growth You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
- A problem solver You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
- Commercially and Tech curious You have a wide-angled lens. You are curious about whats happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
- Risk savvy You build sustainable solutions that protect customers, stakeholders and the community.
What you bring to the Home Loans Tribe?
- Business analysis skills and/or related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environment.
- Detailed knowledge and experience of process mapping/analysis tools and techniques.
- Comprehensive understanding of a range of problem solving techniques.
- Work with the squad and the broader team to determine the impact and support needed to ensure change is adopted by affected business areas and roles.
- Deep experience delivering in Agile methodologies in a fast paced environment. Hands on experience or exposure to Agile tools Confluence, Jira.
- Ability to apply change management practices, communicate direction, rationale and outcomes clearly (bring people on the journey) and a continuous improvement approach based on feedback loops
- Excellent stakeholder management skills, with strong influencing and relationship building ability.
- Proactively identifying and assessing risks and complying with risk management processes and policies.
- A can do attitude and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
- A strong execution mindset and ability to deliver quality outputs within required timeframes.
About ANZ
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS133793).
