Casino Guest Services Agent

Our vision to be Australia’s leading integrated resort operator is well underway! To help us succeed, we need motivated and inspiring people like you to join us in creating thrilling and memorable experiences for our guests.

There has never been a better time to join The Star Gold Coast team within our Gaming Operations department.

As a Casino Guest Services Agent your role would be to enhance the experience of our members and guests every day! In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an information hub to address a multitude of guest enquiries that encompasses all areas of our business.

We are specifically looking for someone who has:

• Exceptional, world-class standards in guest service excellence
• Polished five-star grooming and personal presentation
• Computer literacy in Microsoft Excel and Word (with ability to learn other systems as required)
• Flexibility to work across a 24/7 roster
• A warm, naturally engaging personality that takes pride in delivering legendary service

It’s your time to shine!

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the

If you’re interested in joining our team, apply with the links below or head to our website to check out the positions currently available. We’d love to hear from you!