Property Operations Manager

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

What we are looking for

As a Property Operations Manager the main responsibility of your role will be to manage and coordinate all maintenance works and also Facilities personnel to achieve effective and efficient completion of work orders.

Key responsibilities in the role are but not limited to:

• Oversee the operational functions of the Facilities operations, to achieve the department’s objectives in conjunction with division and company objectives
• Manage the respective Supervisors to ensure preventative & corrective maintenance & repairs are programmed and scheduled through the Asset Management System
• Review, develop and implement policies and procedures ensuring operational and quality service standards are maintained across the Facilities department.
• Provide on-going evaluation of operating techniques, and develop and implement new methods to maximise efficiency
• Ensure assets are added to Maximo and maintenance programs are scheduled, to ensure full asset life of the equipment
• Monitor the productivity of the Facilities team members, review and discuss reports with direct reports on a monthly basis
• Coordinate, prioritise and schedule work orders between other departments and Facilities
• Oversee the implementation of daily, weekly, monthly, semi-annual and annual preventative maintenance programs
• Coordinate recovery operations in the event of emergencies such as fires and power failures
• Manage and coordinate minor works of contractors such as but not limited to, gas & electrical kitchen appliances, floor repairs, paving repairs

To be successful in this role you will have:

• Tertiary qualification in Engineering and/or Property Management
• Previous experience in Facilities/ Building Management (ideally within a large organisation/complex)
• Previous experience in a leadership role
• Strong ability to build rapport and relationships with stakeholders
• Ability to work within a fast-paced environment with conflicting deadlines

Our benefits

• Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and laundry services
• FREE buffet meal with a new menu everyday
• Career development, training and courses via The Star Academy

Our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.  

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