Senior Banking Consultant, South Melbourne

• Your gateway to opportunities of more senior roles within ANZ
• Match customer or client needs to helpful financial products and services
• We learn and grow through the work we do. Want to know more?

About The Role 

Role Location: 279 Clarendon St, South Melbourne VIC 3205

Role Type: Permanent, Full-time 

As a Senior Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer’s end-to-end needs across transaction activities, needs-based conversations and educating them on digital solutions. You will also proactively support the Branch Manager in coaching team members and delivering ANZ’s Retail strategy. Moreover, you will coach customers on self-service ways of banking, ensuring our customers can bank at a time and place of their choice for their simple, everyday needs.

You will be part of a collaborative team and will act as a point of contact for more complex customer needs, as well as support the Branch Manager by acting as an advocate for change.

About You

To be successful in this role, you will ideally bring the following:

• Leadership and coaching capabilities
• Role models a strong customer focus, preferably with retail experience
• Enjoys working in a collaborative team environment
• Ability to multi-task, highly adaptable to change and ambiguity
• Proactive, shows initiative
• Active user and promoter of technology

About ANZ 

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

This role is required to work from an ANZ workplace. Under the Victorian Government’s COVID-19 Mandatory Vaccination (Workers) Directions, the successful candidate will need to provide evidence that they have received two doses of an approved COVID-19 vaccine, or have a medical exemption evidenced by an authorised medical practitioner, in order to be appointed to the role.

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS140227.