Hotel Guest Service Agent

A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.

The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury suites at The Darling therefore this position forms an integral part of the Hotel team.

We are specifically looking for people who have:

• Extensive guest service experience in Front Office/Guest Services
• Previous experience in a 5-star establishment advantageous
• Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio- highly regarded)
• A high level of proficiency with Microsoft Office (Word/Excel/Access)
• The ability to speak a second language (highly regarded but not essential)
• Sound knowledge of the local area and surrounds
• Outstanding presentation and communication skills
• Flexibility to work across a 24/7 roster

Your perks:

• Free meals included on every shift
• Wellbeing benefits and more!
• Fresh laundered uniform ready for you each day
• An organisation that values diversity, teamwork and bringing your best self

About us

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!

Our Culture

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.