Hospitality Assurance Manager

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, across Sydney, Brisbane and the Gold Coast. We offer world-class tourist destinations that provide visitors with a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

This position is responsible for leading and supervising all statutory, regulatory, legal and organisational policies, processes and procedures of the Hospitality portfolio - encompassing Restaurants, Bars, Special Events and Nightclubs. You will validate compliance with all agreed processes and operating procedures, as well as examine and improve workflow efficiencies and provide business leads assurance that these are being adhered to.

Some of the amazing benefits we can offer are:

• 30% off on our F&B venues plus amazing discounts across our properties
• Lifestyle discounts including gym memberships and laundry services
• FREE buffet meal with a new menu every day
• $10 staff parking every day including weekends and late nights
• Career development, training and courses via The Star Academy

Key responsibilities in the role are, but are not limited to:

• Lead, review and monitor all regulatory requirements for Hospitality venues and Special Events to ensure processes and procedures are in place to ensure compliance
• Consolidate and align cross-departmental business practices to improve operational accountability and consistency
• Work with the business to identify high-risk operational practices and ensure adequate controls are documented
• Continually review operational processes to ensure that they are efficient and balance operational controls with efficiency improvements
• Partner with Operations, Group Compliance, and Risk teams to deliver quality and compliant outcomes

The ideal candidate will be someone with:

• Previous experience in Compliance or Assurance
• Strong understanding of Hospitality business processes and Responsible Service of Alcohol
• Ability to build and manage relationships at multiple levels and functions
• Good written and verbal communication

We pride ourselves on our diversity and inclusiveness. We know that people, working together in collaborative teams can create extraordinary things!

At The Star, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique well-being needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.