The Star Gold Coast are looking for a pro-active and enthusiastic individual to join the Food & Beverage management team. In this role you will be responsible for managing a large team, while ensuring an efficient and effective operation of the venue to achieve superior guest service for our guests.
Responsibilities include:
- Recommend strategies to the Director of Food and Beverage Operations with ways in which to drive revenue, maintain costs and the return of guests
- Ensure that the food and beverage operations are run within budgetary requirements for labour, product, and operational expenses
- Accountable for maintaining guest focus in all services, ensuring that guest service delivery is timely, effective and efficient and that it meets the guest's needs
- Monitor, evaluate and modify the quality and consistency of service and product delivery to continuously meet and improve service standards, ensuring alignment with the overall strategic and operating plans for the business
- Implement and actively promote all guest related service standards ensuring positive guest relations, taking to mind that these guests are valuable
- Mentor team members and complete all people planning requirements including overseeing rosters, recruitment, training and development and performance management of the team in accordance with Company policy
- Ensure compliance with the Responsible Service of Alcohol programme
Key Selection Criteria:
- Proven leadership experience and the ability to develop large teams
- Demonstrated ability in planning and resourcing people and products, performance management, controlling labour costs and operating expenses
- Demonstrated ability in developing productive relationships and managing and driving change.
- Experience in managing multiple fast paced casual dining outlets highly desirable
- Understanding of laws as they relate to the organisation, in particular, the Liquor Act, the Responsible Service of Alcohol programme, Industrial Relations laws and OH&S laws
- Excellent verbal and written communication skills
- Flexible availability to meet business needs
Benefits
- A permanent, fulltime position with salary aligned to experience + bonus incentive scheme
- 30% staff discounts across our award-winning venues at all 3 of our world-class properties
- Free meal with a new menu every day
- Lifestyle and wellbeing discounts
- Career development, training, and courses via The Star Academy
- Generous Paid Leave for primary and secondary carers
- Excellent growth opportunities both personally and professionally
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
About us
The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJs at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!
Our Culture
At The Star, were passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyones unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.
The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
