Case Coordinator- Unaccompanied Humanitarian Minors

Life Without Barriers

VIC: Sunshine
Reference #
Closing Date
Vacancy Type
  • Attractive remuneration including salary packaging 
  • Work for one of Australia's largest social purpose organisations
  • Hourly rate between $35-$40 + super + salary sacrifice 
  • Due to COVID-19 we are currently working a combination of at home and in the office until further notice. 


About the Organisation

Every day, Life Without Barriers offers support and care to children. We want every one of those children to feel as safe and respected as they should and, working collaboratively, we strive towards the best outcomes for their future.

These children and young people depend on the support you can offer them, you can be part of their journey to a better future.

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The purpose of the Case Coordinator- Unaccompanied Humanitarian Minors is to provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence.

The UHM Programme incorporates the delivery of settlement support to facilitate minors’ transition to independent living and settlement in the Australian community. We aim to provide minors with the skills, service linkages and community connections to enable them to live independently in the Australian community. 

You will work in a large supportive team, reporting to a Program Manager and from our Sunshine office. 

(Please note that while we follow health advice during the COVID-19 concerns, employees will be supported to work remotely where need be and contact clients may include video conference and phone calls)


  • Proactively work with clients towards supporting meaningful engagement.
  • Assist clients to progress towards their own personal development goals.
  • Develop and implement high quality Case Plans which respond to the individual or families changing needs and identified goals.
  • Assist clients through referrals to identified support services. Ensure that we meet all expectations of our funding body including meeting all key performance indicators and adhere to all policies and procedures.
  • Provide high quality service delivery which will enable clients to connect meaningfully to the community and achieve their goals.
  • Plan with the individual to create program and personal goals.


Skills & Experience

  • Strong case coordination experience in the Human Services sector including conducting needs assessments, developing and implementing care plans to assist clients with their independent living capacity and to support clients to remain eligible for a program of support when required.
  • Demonstrated ability to support individuals, families and/or groups from a strengths-based and culturally appropriate perspective.
  • Well-developed written and verbal communication skills.
  • Demonstrated skills to undertake comprehensive, high quality assessments (assessment of financial, health, housing, social, vocational and educational status).
  • Ability to manage clients with complex physical and mental health issues.
  • Maintain a clear understanding of client’s health issues and the treatment plans.
  • Ability to build a strong rapport with a diverse range of clients from CALD backgrounds.
  • Demonstrated understanding of current casework practice for refugee, asylum seeker and CALD clients.
  • Dari speaking advantageous

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Opportunity to work for one of Australia's largest social purpose organisations
  • Excellent salary packaging benefits

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Zina Campbell at

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Current application closing date is midnight 10th July. 

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (

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