Business Solutions Lead. Permanent Full Time – Location Newcastle or Sydney

Life Without Barriers

NSW: Gosford & Central Coast, NSW: Newcastle, Maitland & Hunter, NSW: Richmond & Hawkesbury, NSW: Sydney
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About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a new role reporting to the Manager, ICT Portfolio Delivery, you will lead a team of ICT Business Analysts, as well as lead and define the ICT Business Analysis practice and its deliverables. This role will mostly focus within the areas of business systems, business processes, and workflow and may be called upon to support enterprise initiatives from time to time.

This is a permanent full time role, location either Newcastle or Sydney.

 Key Responsibilities

  • Engage with the business to identify emerging and approved business requirements, evaluate, coordinate project ideas, formulate delivery roadmaps, and contribute to the design and delivery of products and solutions
  • Continue to mature portfolio project & ICT intake functions
  • Work with senior business analysts, enterprise architect and other roles to determine the best fit solutions for the business needs
  • Provide supervision and support to Business Analysts to produce LWB business analysis services and products
  • Mentor and arrange suitable training for Business Analysts to build skills and capabilities
  • Work with ICT management and key Business Stakeholders to design and implement business analysis services and products
  • Work collaboratively with the ICT team to promote and deliver innovative service and solutions
  • Support and adhere to all LWB security management processes and procedures
  • Ensure security related events are managed in accordance with LWB policies to minimise risk or disruption to business operations
  • Collaborate with project teams and the ICT change manger, develop and contribute to the updating of artefacts to support end-users

 Skills & Experience

  • BachelorÂ’s degree in information technology or similar
  • Experience working in large, complex, high transactional organisations
  • Demonstrated experience leading analytical teams
  • Demonstrated experience designing and implementing business analysis services and products
  • Strong understanding of the solution development lifecycle and business analysis and process engineering skills
  • Demonstrated formal planning skills and experience
  • Proven analytical, evaluative, and problem-solving abilities
  • The ability to influence and work collaboratively with a range of stakeholders
  • Demonstrated written communication skills for the creation of reports, correspondence and other material
  • Strong verbal communication skills and presentation ability, presenting IT concepts clearly to different levels of users
  • Proficient ability in the use of the Microsoft Office suite of programs

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Join a team of professionals that encourage innovative thinking
  • Permanent full time role, Newcastle or Sydney location
  • Excellent tax benefits and monthly rostered days off

 How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact

Applications close at midnight on Sunday 3rd July 2022.

To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here


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