Service Designer


Vacancy closed!

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Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

We’re excited by design!
Experiment, iterate and join us we redefine banking for the future. We’re using the latest platforms, technology and human centred design, to better support our customers’ financial wellbeing. 

What’s your mission?
Embedded in the Learn & Adopt value stream within the ANZx program of work, your teams mission is to attract new customers to our brand new proposition and help existing ANZ customers migrate in a planned, seamless, and elegant way. 

Your work has the potential to reach six million customers. That’s a whole lot of impact!

What could your day look like?
This is a start-up idea! We’re “building as we go” so expect a combination of on the tools design work and in the field research. Then ideate, design and test experiences that our customers will love, want and need. 

  • Map the interactions and design the experience based on feasibility, desirability and viability constraints  
  • Facilitate the creation of service blueprints that capture customer journeys and map against supporting ANZx processes and systems  
  • Design prototypes, pilots and Proof of Concepts (PoC) in partnership with the team and vendors and translating insights into refined services ready for scaled rollout 
  • Engage stakeholders and partner with vendors about customer insights and service design requirements  
  • Applying behavioural change interventions and marketing communication strategies to support pilot / rollout delivery  

What’s in your tool kit?
Placing the customer at the centre of your work world, you thrive on ambiguity and are able to adapt to a continuously evolving environment. We’d like to see some of the following.

  • Ability to bring to life key touchpoints and experience moments - you bring customer experiences to life through sketches, wireframes and prototypes to support design critique and iteration
  • Journey Mapping –visualise the end-to-end customer journey, mapping the relationship between different service components; people, propositions and processes  
  • Design research – you are adept at exploratory and evaluative research and can translate research data into meaningful insights
  • Value and process mapping - breaking down processes and proving where they provide value to our business and to our customers
  • Design craft - You understand and have designed experiences for a comprehensive set of service touchpoints (e.g., UX design, physical space, assisted channels). 
  • Understanding, knowledge and experience working with Accessibility standards (i.e., WCAG 2.1) 

We want to see your best! So please attach a supporting digital portfolio or showreel and show us what you can do!  file size no larger than 5MB please!

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS136723).

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