Expression of Interest: Workforce Scheduler

As a Workforce Scheduler, you will be responsible for providing exceptional guest service to our team members regarding rostering, payroll and policy related queries to achieve a one stop guest service solution.

We have two permanent full-time roles available at our Gold Coast and Brisbane properties.

Your day to day will involve:

• Update rosters to coordinate daily operational staffing requirements
• Ensure inbox and messaging systems requests are actioned on daily basis
• Prepare and finalise time files for payroll processing with high level of accuracy
• Ensuring all allocated rostered team members records are accurate and maintained in the rostering database, including leave, absenteeism, turnover and resignations
• Provide exceptional guest service to the team member base, on rostering, time and attendance payroll and policy related queries

Our benefits

• Discounts across award winning restaurants and accommodation.
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
• Both parental and secondary carers leave available to all employees.
• Lifestyle discounts including gym memberships and laundry services.
• FREE buffet meal with a new menu every day.
• Discounted Parking available in the city
• Career development, training, and courses via The Star Academy.

To be successful in this role you will have:

• Prior experience in a Workforce scheduling or rostering environment
• Keen interest in recording polices & procedures
• Ability to maintain confidentiality at all times
• High level attention to detail and strong customer service skills
• Ability to work across both Gold Coast and Brisbane properties
• Availability to work across 7 days

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

Our culture

At The Star, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a GOLD Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. 

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