Venues Manager | Flying Fish Restaurant

We are currently accepting applications for a Venue Manager wanting to join Flying Fish, one of The Star Sydney’s signature dining venues.

In this role, you will be responsible for the entire venue operation in partnership with the Executive chef, ensuring a positive and exciting environment where flawless delivery and execution of product excellence and service are paramount.

Flying Fish is renowned for sourcing some of Australia’s finest sustainably sourced seafood and local produce to bring to the dining plate for our guests to experience. You will oversee the effectiveness of guest service, employee engagement and financial results.

Reporting to the F&B Operations Manager, the successful applicant will be responsible for daily operations of our exciting new venue and lead from the front in delivering a world class experience. We are looking for a charming leader who can motivate and encourage the team to deliver an exceptional and personalised service to our guests whilst showcasing the absolute best produce Australia can offer.

You will be hands-on in your operational approach and be passionate about developing your career.

What your day to day looks like?

• Impeccable standards of professionalism and a commitment to guest service
• You will build a guest culture to continuously deliver a thrilling experience in line with The Star’s Values
• Maintain constant presence on the floor, recognising our guests.
• Managing day-to-day operations, meeting the quality, standards, and expectations of the guests daily
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget
• You will lead and motivate the team to continuously deliver an inspiring experience in line with our service culture
• Attract and develop talent and own the performance of your team
• Handling complaints, settling disputes, resolving grievances and conflicts

Besides joining a well-established Food & Beverage team that prides itself on working with regular guests, we can also offer:

• Permanent, Full time role w/competitive salary packaging + bonus structure
• Paid leave entitlements including annual and personal leave
• An organisation that values diversity, teamwork and bringing your best self
• 30% off our Food & Beverage venues plus amazing discounts across our properties.
• Free buffet meals are included on every shift at our Employee Dining Room
• Free light rail from Central to Fish Markets
• Discounted, $10 per day parking on property

What are we looking for?

• Proven leadership experience and the ability to develop large teams including succession planning, retention, and growth strategies.
• Demonstrated ability in planning and resourcing people and products, performance management, controlling labour costs and operating expenses
• Demonstrated ability in developing productive relationships and managing and driving change.
• Experience in managing high-end award-winning restaurants, bars, or outlets.
• Understanding of laws as they relate to the organisation in particular, the Liquor Act, the Responsible Service of Alcohol programme, Industrial Relations laws, and OH&S.
• Excellent verbal and written communication skills.
• Flexible availability to meet the demands of a 24/7 business
• Strong commercial acumen and sound competency with Microsoft Office applications

Apply now and become part of our amazing team!

Our Culture

At The Star, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique well-being needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.