Concierge - Dorsett Hotel

There has never been a better time to join The Star Gold Coast team within our Hotel Department at the Dorsett Hotel!

The Star Gold Coast have a unique opportunity to join our team as a Concierge in a supervisory role at the Dorsett Hotel! Reporting to the Dorsett Front Office Manager, you will assist with managing the daily operations of the Concierge/Porter team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast & Dorsett Hotel as a leading entertainment destination.

What will my day look like?

• Assisting the Dorsett Front Office Manager to ensure that the highest standards of service are achieved and maintained
• Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
• Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
• Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
• Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

What are we looking for?

• Demonstrated 5 star hotel experience
• Experience in a leadership position with the ability to motivate and engage the team
• Excellent verbal and written communication skills
• Flexible availability to work across a 7 day roster
• A current Australian open drivers' licence 

What can we offer you?

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities? 
• An organisation that values diversity, teamwork and being your best self? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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