Housekeeping Services Supervisor | The Star Brisbane

Are you our next rising star?

Join our team as the Housekeeping Services Supervisor at The Star Brisbane.

Our breathtaking resort, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre to the river city.

The role of the Housekeeping Services Supervisor, reporting to the Assistant Housekeeping Manager, is accountable for overseeing the day-to-day cleaning operations with a focus on guest privacy and security ensuring guest experience is at the forefront.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for housekeeping in Brisbane!

A few of your responsibilities

• Ensure all relevant guest information is shared with all Team Members - VIPs, Cots, Rollaway beds?
• Support and assist the team during peak periods
• Perform room spot checks and ensure all rooms are checked to hotel standards?
• Resolve guest concerns using a pleasant and diplomatic approach
• Monitor and report maintenance requests where required

What we will be looking for

• Leadership experience in a similar supervisory position
• Previous experience within a 5 Star Property?
• Property Management System Opera experience desirable
• Strong communication skills with high level computer literacy

About you

You will be experienced in a supervisory housekeeping role within a five-star property or integrated resort. In addition, you will have experience of improving operational efficiency, elevating guest experiences, and maintaining the highest of room presentation. You will bring a collaborative and welcoming mindset and thrive in a team environment.

As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.

What can we offer you?? 

• Complimentary buffet meal on every shift? 
• Uniform laundered and ready for you daily on property 
• Discounted parking available in the city? 
• Up to 30% Discounts across award winning restaurants and accommodation? 
• Supportive leadership team 
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer?? 
• Endless career growth and opportunities to learn and develop your career? 

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

About us

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. 

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

It's your move

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