Guest Support Officer

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

As our Guest Support Officer reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gaming team in Sydney on a full time or part time basis and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

• Provide empathetic support to guests experiencing challenges related to gambling
• Promote safer gambling practices through proactive communication
• Collaborate with internal teams to enhance safety measures and awareness

What we are looking for:

• Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, education
• Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
• Ability to demonstrate problem solving skills and show innovative thinking

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

Your role will be pivotal in shaping the success of Safer Gambling practices at The Star. Join us in making a difference.

What can we offer you?

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture:

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

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