Program Coordinator (NISS). Full-time Max-term - VIC or NSW

• Flexible working arrangements 
• $97,000 + 11% super + $15,900 annual salary sacrifice + $2600 annual meal & entertainment card? 
• Work for one of Australia's largest social purpose organisations 
• Monthly RDO  

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About the?Organisation 

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future. 

 

About the Service 

Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community. 

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time. 

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity. 

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding. 

 

About the Role 

An exciting opportunity has arisen at Life Without Barriers for a Program Coordinator to oversee the administrative and operational aspects of the NISS program. This critical leadership role involves the management of teams dedicated to delivering exceptional service to clients, with a focus on administrative excellence in referral management, record-keeping, data analysis, and reporting. 

In this position, you will lead by example, leveraging your strong organisational, communication, and problem-solving skills to ensure the seamless operation of services that significantly impact client outcomes. Your role will be pivotal in fostering social inclusion, enhancing resilience among clients, and advocating for their rights and well-being within the community.  

By joining us as a Program Coordinator for the NISS program, you will play an essential role in empowering clients and their families, driving positive change, and contributing to a culture of respect, inclusion, and continuous improvement within Life Without Barriers. 

This full-time max-term (2 years) position offers the flexibility to be based in Sunshine or Dandenong (VIC) or Parramatta (NSW) or a comparable location, with the option to work from both home and office environments, ensuring a balanced approach to professional and personal life.

Key Responsibilities?? 

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• Convey information, to clients and their families, and other people in the lives of clients and participate in negotiations with family members, medical services, activity services and other community services to help meet daily client needs and/or plan support for future client requirements.  
• Define and maintain professional boundaries and be accountable for autonomous decisions that impact on clients and staff, made within bounds of LWB policy and with management support. 
• Determine matters on a day-to-day basis, handling commonly occurring situations or cases within an area of practice, and reporting regularly to a manager who has overall accountability for the area or program. 
• Lead a culture of service excellence and embedding standards, behaviours, and strategies to ensure ongoing, measurable, positive therapeutic outcomes for clients. 
• Participate in internal or community information sessions or consultative processes that relate to client and service issues.  
• Participate active team member, attending and contributing to team meetings, training, supervision, and reflective practice, to maintain a consistent and responsive service. 
• Monitor & maintain high quality written and electronic documentation relating to individual plans, progress notes/shift reports and other documentation such as incidents. 
• Maintain and update professional skills by actively participating in personal, professional, service development and training opportunities. 

 

Skills & Experience 

 

• Tertiary qualifications in the health or welfare field and/or relevant experience.  
• Demonstrated experience of working in a leadership/management role in a human services organisation. 
• Experience in the delivery of services to people with a mental health is highly desirable. 
• A professional and positive outlook about supporting individuals transitioning into the community from immigration detention, those living in the community under Residence Determination, and those on bridging visas.  
• Commitment to the values of dignity, respect, inclusion empowerment, confidentiality and strength-based practice. 
• Strong coordination, leadership and peer support skills. 
• Ability to think creatively and use initiative, to work independently and as part of a multidisciplinary team.  
• Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents. 
• Ability to develop positive relationships with a broad range of internal and external stakeholders. 
• Ability to maintain service user and staff confidentiality. 
• Established problem solving and conflict management skills. 
• Current Drivers Licence 
• Current First Aid Certificate 

 

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role). 

 

Benefits of Working with the NISS team 

• Working in an established, highly regarded and Refugee and Asylum Seeker program. 
• Opportunity to work in a supportive and flexible team environment. 
• Monthly RDO
• Weekly team consultation and review meetings. 

 

How to Apply 

 
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au?with the subject heading "Program Coordinator NISS". 
 

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.?Current application closing date is midnight 21st March 2024. 

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. If you are successful, we will discuss with you an alternative to a face-to-face interview.? 

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)