Premium Customer Service Executive | The Star Sydney

Reporting to the Premium Guest Manager, the Premium Customer Service Executive has the responsibility of promoting The Star Entertainments Groups properties through phone calls to enhance member involvement and boost engagement   This is a great opportunity to showcase your customer service skills and take the next step in your career at The Star.

A few of your responsibilities

• Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction.
• Communicate details of ’what’s on’ including events and promotions.
• Address member inquiries and resolve concerns.
• Achieve and exceed monthly call targets.
• Maintain accurate and detailed records of member interactions and transactions in the company's CRM system.

What are we looking for?

• Current SELS casino license
• Proven experience in outbound communications or a similar role.
• Excellent communication skills.
• Previous hotel, hospitality experience preferable.

What can we offer you?

• Permanent full time opportunity
• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities? 
• An organisation that values diversity, teamwork and being your best self? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us 

The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.  

Our Culture

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTQI+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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