PATRON LIAISON MANAGER - GROUP CONTROLS

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Patron Liaison Manager, reporting to the Group Manager Safer Gambling, you will develop, implement and maintain responsible gambling programmes for employees, patrons and the community to ensure that the company’s operations are conducted in accordance with the corporation’s values, behaviours and requirements prescribed by law or regulation.

This role will also see you supporting the business in understanding their regulatory obligations and assisting with progressing business initiatives for approval.

A few of your responsibilities:

• Support the Group Manager Responsible Gambling in the development and implementation of a department strategy that supports the achievement of the Company’s strategy.
• Manage the daily operational functions of Responsible Gambling to achieve the department’s objectives.
• Implement Responsible Gambling programmes in accordance with the department’s strategy and monitor the quality and effectiveness of programmes to ensure compliance with corporate standards and applicable laws, codes and regulations.
• Liaise with operations management to ensure that the Responsible Gambling Liaison Officer programme is appropriately resourced to support operational requirements.
• Assess operational compliance with relevant laws, codes and regulations including Responsible Gambling signage and advertising/marketing material not distributed to excluded patrons.

What we are looking for:

• Tertiary qualifications in Public Relations / Communications / Social Science or an Arts degree.
• Experience in community relations / Responsible Gambling programmes
• Demonstrated ability in developing productive relationships and managing and driving change.

• Understanding of applicable laws and regulations as they relate to the company.

To be successful in this role you will have extensive experience within Safer Gambling and a proven track record of building trust and teamwork. As a natural leader, you will be able to demonstrate the company values by driving excellence.

This role will be pivotal in developing and implementing a safer gambling strategy that supports the achievements of the company’s strategy.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

What we can offer you: 

• Extraordinary growth opportunities personally and professionally  
• Flexible working arrangements 
• Up to 30% discounts across award winning restaurants and accommodation 
• Lifestyle discounts including gym memberships and dry-cleaning services 
• Complimentary meal on site every day, including hot meals, sandwich bar and more 
• Discounted parking + other transport options (dependent on property)

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.