Assistant Front Office Manager - The Star Sydney

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As an Assistant Front Office Manager you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass experience for our guests. Your experience in leading and supporting a large and diverse team will set you up for success.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

A few of your responsibilities:

• Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
• Ensuring the professional and efficient operations of the Front Office team
• Ability to work independently and respond quickly to guest requests 
• Responding to guest feedback and implementing changes to prevent reoccurrence

What are we looking for:

• Previous Front Office Manager/Supervisory experience in hotel/hospitality environment is advantageous but not essential
• Knowledge in Opera System
• Ability to work independently and take actions on guest requests appropriately
• Second language (e.g. Mandarin or Cantonese) is advantageous
• Encourage a positive working relationship between departments & team

About you:

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.? 

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE!

Click on the link below to make your next career move with The Star.