Customer Solutions Team Manager

• Join an experienced team in helping customers establish a strong financial foundation
• Focused on building sales momentum and growing customer relationships the right way
• Career Progressing Opportunity

About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full-time Opportunity

As a Customer Solutions Team Manager, you will be responsible for leading a team of Personal Bankers by establishing leadership and banker rituals that build sales momentum and grow our customer relationships the right way.

You will have a strong outcome focus in delivering sustainable performance and customer engagement by effective coaching, fostering a culture that obsesses over every customer interaction, whilst building relationships across key stakeholders such as coaching support teams, workforce, real time analysts and quality assurance.

You will ensure bankers engage in conversations with customers that provide products and solutions they both access and use, whilst educating customers on ANZ’s value adds.

About You

To grow and be successful in this role, you will ideally bring the following:

• A care-for-customer Mindset
• Ability to drive effective teamwork to achieve business goals
• With self-established leadership routines to develop their own and team’s capabilities
• Proactive performance management against benchmarking results
• Proven ability to achieve outcomes through effective coaching
• Ability to provide well considered assessments and actionable recommendations that track coaching interventions against performance

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS138016).