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Banking & Financial Services
About The Role
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent, Full-time Opportunity
As a Customer Solutions Team Manager, you will be responsible for leading a team of Personal Bankers by establishing leadership and banker rituals that build sales momentum and grow our customer relationships the right way.
You will have a strong outcome focus in delivering sustainable performance and customer engagement by effective coaching, fostering a culture that obsesses over every customer interaction, whilst building relationships across key stakeholders such as coaching support teams, workforce, real time analysts and quality assurance.
You will ensure bankers engage in conversations with customers that provide products and solutions they both access and use, whilst educating customers on ANZs value adds.
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS138016).
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A member of our staff is ready to help you with any questions you may have.