Customer Service Officer

About the role

This fixed term role is responsible for the delivery through exceptional customer service, through identifying and meeting our customers needs via phone call and digital means. 

Based in Parramatta, you will be assisting customers with their enquiries, you will provide key information about Uniting and the services we provide.

Duties and responsibilities:

• Exemplary customer service by being responsive and take ownership to ensure customer follow-up
• Fast learner who can hit the ground running
• Provide key information about our products whilst utilising the opportunity to up-sell, cross-sell and provide excellent service
• Record information accurately and in a timely manner in the designated electronic system(s)

As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Further to this we offer:

• Chance to play a key role in our growing NFP business
• Competitive NFP salary packaging options
• Vibrant team culture working alongside like-minded individuals
• Work within an organisation that has a positive impact on our clients

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and act to keep them safe.

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.