Process & Procedures Coordinator

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role
This is a full time, 12 month maximum term contract role, location flexible.  You will be responsible for supporting the Aged Care sector in identifying and implementing process improvement opportunities to support staff and enable optimal services to be delivered to clients.

Key Responsibilities

• Develop and maintain processes and procedures across all existing and new Aged Care programs
• Responsible for the maintenance of relevant service manuals and guidelines
• Respond to staff queries relating to process & procedures or other support tools
• Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
• Maintain current knowledge of developments within the Aged Care sector
• Lead process improvement initiatives, design and implementation of new support tools
• Carry out business performance analysis and reporting
• Identify improvement opportunities and manage improvement requests from the business
• Deliver process improvement training to staff
• Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution
• Compilation of business proposal and preparation and collation of relevant reports.
• Provide oversight of relevant service sector contractual and internal LWB KPIs as directed.

Skills & Experience

• Tertiary qualifications (or equivalent experience) in human or social services, business, customer service or similar areas.
• Experience working in the Human or social services sector
• Demonstrated experience in the writing of accessible policies, procedures and guidelines that support service delivery
• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
• Comprehensive understanding of relevant legislation and service standards within the relevant service sector
• Excellent written and verbal communication skills and ability to prepare high level written products inclusive of policies, reports, emails and other written forms.
• Demonstrated ability to use Microsoft Office suite of programs

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Join one of Australia’s largest social purpose organisations
• 12 month maximum term contract – location flexible
• Monthly rostered days off and salary packaging benefits

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at recruitment@lwb.org.au
 
Applications close at midnight on Sunday 28th February, 2020.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)