Senior Business Analyst (Journey Expert) – Banker Experience Tribe

Senior Business Analyst (Journey Expert) –Banker Experience Tribe

An opportunity to join a new team working to deliver a new customer management platform for Mobile Lenders is now available in the Banker Experience Tribe.

In the Banker Experience Tribe our purpose is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. We put our frontline teams at the centre of everything we do.

As a Journey Expert in our mobile lending squad, you will work with a great team to deliver a new CRM solution (Salesforce) for use by Mobile Lenders. Your main focus will be articulating value and preparing executive and board papers and working with a wide range of stakeholders. You will also focus on business analysis and implementation, with work crossing business, systems and APRA risk remediation.

Who are you?

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the teamÂ’s mission
• The customerÂ’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• Committed to your own and otherÂ’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What skills and knowledge will you bring to or develop within the Banker Experience Tribe?

First and foremost we are looking for passionate people, who are creative, innovative and who want to live and breathe our new ways of working. From there you will have:

• Experience leading and defining the business analysis approach in an agile environment, including running workshops, process and journey mapping, capturing user stories, and empowering the team to deliver to acceptance criteria
• Excellent communication skills and the ability to build solid relationships with business and technology stakeholders
• Strong writing skills and business acumen paired with the ability to articulate business value and benefits from technical documentation
• Experience writing executive and board papers
• Strong experience in Business Analysis and/or Implementation and Change Management
• Exposure to Salesforce solutions and working across multiple technology partners
• Curiosity and the willingness to think outside the box and challenge the status quo

This opportunity is a permanent position to be based in 833 Collins St, Docklands VIC.