Employee Journey Expert, User Access Management

• Role within our Technology uplift program (PeopleHub)
  
• Deliver fit for purpose Authentication mechanisms
  
• Work with delivery teams to safeguard the security of user access
  

About The Role
Role Location: 839 Collins Street, Docklands VIC 3008
Role Type: 18 months fixed-term; full-time
 
PeopleHub is our Talent & Culture (T&C) technology uplift program which will redesign the way our employees and line managers interact with T&C services by enhancing the employee experience using flexible, cloud technology. This will involve replacing several of our current HRIS systems with a SAP SuccessFactors and ServiceNow solution.
 
PeopleHub will…

• Make it simpler and easier for our employees to navigate people-related information and tasks
  
• Uplift employee experience and capability by providing new channels for our people to access T&C information and services anytime and anywhere, with flexible, cloud technology, including mobile self-service globally
  
• Provide visibility of accurate, up to date people data, from one source of truth, reducing risk. We’re also aligning the digital experience we want for our customers with the experience we give our employees.
  
• Simplify employee journeys, provide visibility of where requests are up to and reduce time spent working through manual process steps.
  

As the User Access Management Employee Journey Exert, you will become part of the ‘Run & Sustain’ squad and will work closely with the Run & Sustain Lead to ensure User Access Requirements are met for all solutions and operational run and sustainment processes are in place ongoing. You will safeguard the security of user access by working with delivery teams to define profiles and roles, and ensure these are documented and approved.
 
You will work with relevant security and solution teams to deliver fit for purpose Authentication mechanisms that ensure user accounts are uniquely identified and used only by authorised and approved users based on their role and are protected from unauthorised access.
 
Your key accountabilities will include:
 
Risk & Reputation

• Ensuring compliance to ANZ policies and procedures
  
• Identifying risks and potential issues, and work across the program to develop mitigations and plans to address them
  
• Role-modelling all of ANZ’s values, and actively contributing to a positive culture (including Risk Culture) at ANZ
  

Customer

• Developing and maintaining effective working relationship with key stakeholders (e.g. PeopleHub program team members, Talent and Culture SMEs, etc.) and providing advice
  
• Delivery of solution outcomes which engage and are valued by our employees, based on analysis of data and feedback
  

People & Culture

• Role modelling our values and New Ways of Leading with the team and all stakeholders
  
• Facilitating input and engagement from stakeholders and employee representatives to shape a solution that meets ANZ outcomes
  
• Consideration of the employee experience as central to all solution design decisions
  

Finance & Discipline

• Making timely design decisions and prioritisation to achieve intended outcomes on time and on budget while managing risks and dependencies
  
• Analysing internal and external data, best practice and feedback to inform plans and solutions
  
• Looking for opportunities to continuously improve and simplify our processes and programs
  

About You
Everyone brings their own unique mix of skills and preferences – to be successful in this role; you’ll recognise many of these things as describing you! These might also be the areas in which you wish to grow and develop.

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  
• A communicator – you know how important it is to get the message across effectively and use your verbal, written and visual skills to make an impact and bring people on the journey. You have a strong, flexible and adaptable communication style and are able to work with multiple stakeholders across all levels
  
• Delivery focused – you are proactive and have a strong sense of accountability and quality of customer service.
  
• Persistent and resilient – you are able to manage ambiguity and demands from multiple stakeholders simultaneously and work well under pressure taking into consideration quality and scope
  
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  

To be successful in this role, you will ideally bring the following:

• A background in systems analysis in a program or systems change and experience in the delivery of medium to large programs of work
  
• Proven experience in identification, analysis, design and build of user access and security controls and testing their effectiveness.
  
• Exposure to procedures for user access monitoring to ensure that user accounts are used only by authorised/approved users based on role requirements and are protected from unauthorised access.
  
• Exposure to First and Second-Line Risk teams, Security and Delivery change and release
  
• Exposure to design, build and transitioning Secure and Well Managed platforms, systems and operational control processes
  
• Experience in key processes and controls frameworks - Operational Risk assessments (ORA), Group Outsourcing Materiality assessments (GOMA), security (i-Protect), Enterprise Data Governance (EDG)
  
• Agile tools such as Jira and Confluence
  
• Experience in Technology release and change teams
  

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
 
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
 
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
 
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
 
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS125459).
 
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