Customer Service/Service Desk

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. 

About the role

This role is responsible for providing first line support to all Uniting staff by providing guidance and conducting troubleshooting activities. 

Responsibilities:

• Tier 1 support through ServiceNow ticketing system, phone and email
• Analyse, troubleshoot, resolve, liaise and prioritise incidents, problems and requests
• Accurate logging of service requests in a timely and efficient manner

Skills and experience:

• Demonstrated customer service experience
• Analytical and problem-solving skills with a high attention to detail
• Previous IT Service/Support experience an advantage

As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Further to this we offer:

• Chance to play a key support role for our valued staff
• Competitive NFP salary packaging options
• Work within an organisation that has a positive impact on our clients