Journey Expert, Change Manager

Change Manager/Senior Change Analyst (Journey Expert)

ANZ’s purpose is to shape a world where people and communities thrive and to achieve this we need great customer and banker focused people to join the Responsible Lending Tribe in Australia Retail and Commercial Division. Our focus is to support responsible lending practices through delivering regulatory change obligations and against our strategic initiatives such as increased automation. Everything we do is built on the premise of improving the Australian’s financial well-being.

These roles will work within a broader team to deliver against the Change Management Strategy and Plans to prepare and support the organisation to successfully embed changes to systems, process, and behaviour stemming from new regulations.

You will bring together multiple streams of work for impacted areas, with typical outputs including business specific change delivery plans, business impact workshops and assessments, communication & training content with some facilitation, readiness assessments, and other change support activities.  Strong engagement and collaboration with a wide range of internal stakeholders is key.

The role is for experienced change practitioners who thrive in ambiguous and dynamic environments maintaining the people lens at the heart of everything you do. 

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: 12 Month fixed term.

Who are you?

• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change;
• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission;
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes;
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement;
• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow every day;
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank;
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community.

What you’ll bring to the role:

• 3+ years of change management experience in complex and large scale projects
• A track record of being hands on, delivering high quality outcomes in condensed timeframes
• Practical application of change management methodologies, tools and activities.
• Strong communication (written and verbal) and interpersonal skills with the ability to influence outcomes at all levels. Experience in facilitating stakeholder workshops
• Experience working in banking and finance, or regulatory change. Both would be a bonus.
• Experience working in an agile environment, including tools such as Jira and Confluence will be looked upon favourably
• Passionate about growth and a desire to contribute beyond your current skill-sets

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS125896.